Sometimes your self-purchased item has not marked with a clear recipient name or even your sender forgot to leave your identifier.
In this case, all those items will be loaded into a [to be claimed] status.
You can check claim parcel is it fallen into that status by inputting the tracking number of it.
If still cannot find the parcel, offer the following information to our customer service will be helpful to re-check for you :
Parcel size, tracking number with express company, the items inside the parcel.
